J2MS RETURN GOODS POLICY

Refunds Or Exchanges

 

Updated April 1, 2020 : Due to Coronavirus (COVID-19), all sales are final.  There will be no returns, refunds, or exchanges. In the event of damages, shortages, company error and defects, the following Return Goods policy applies.

 

Damages or Shortages

(1)  Client must notify J2MS of any damages in transit or product shortages within two (2) business days of receipt. J2MS will have no obligation to process a credit or arrange for product replacement after two (2) business days.

(2)  Client is required to count all receipts and reconcile packing lists, prior to Client’s acceptance of delivery from the carrier.

(3)  All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the Client.

(4)  The damaged products must remain in the original carton, in the event inspection is required by the transportation company.

(5)  Contact J2MS Client Service at clientservices@j2medicalsupply.com or a J2MS sales representative to report damages or shortages.

 

Products Shipped in Error by J2 Medical Supply

This policy applies to products shipped in error by J2MS only. An error is defined as a Client ordering a specified product (i.e., sku #, size, color, etc.) at a specified quantity and not receiving an order with that specified product and quantity (e.g., Client ordered 100 units of product 101 and J2MS shipped 100 units of product 102). This policy does not apply to a Client who makes an error in their order in terms of product item or quantity.

(1)  Client must notify J2MS of any shipping errors or disputes within two (2) business days of receipt. J2MS will have no obligation to process a credit or arrange for product replacement after two (2) business days.

(2)  Client is required to count all receipts and reconcile packing lists prior to Client’s acceptance of delivery from the carrier.

(3)  All errors must be noted on the carrier’s freight bill or bill of lading and be countersigned by the Client.

(4)  The products shipped in error must remain in the original carton and packaging, in the event inspection is required.

(5)  Contact J2MS Client Service at clientservices@j2medicalsupply.com or a J2MS sales representative to report a J2MS error only.

 

Defective Product

In the rare circumstance a product is defective, please contact J2MS Client Service at clientservices@j2medicalsupply.com or a J2MS sales representative.

(1)  Client must notify J2MS of any defective product within two (2) business days of receipt. J2MS will have no obligation to process a credit or arrange for product replacement after two (2) business days.

(2)  The defective product sample(s) may be requested to be returned to J2MS at the time the complaint is initiated.

(3)  Client must take a picture/video of the defect product to accompany the complaint.

(4)  Please do not discard the product until further notice.

(5)  J2MS will assess and determine if a credit/replacement applicable.